# XingLian Quant Private Beta Support Ticket

Marker: `C6B_SUPPORT_ACTIVATION_BRIDGE_1780380127`

## User info
- Tester identifier:
- Client version:
- Installer SHA256:
- OS version:

## Issue category
- [ ] Download / installation
- [ ] Activation / entitlement
- [ ] Machine binding
- [ ] Support bundle export
- [ ] Product access active but trading unavailable

## Required diagnostics
- `/api/auth/status` auth_state:
- `/api/auth/support-bundle` bundle_sha256:
- `summary.recommended_support_action`:
- `redaction.safe_for_support_attachment`: true / false
- `support_boundary.live_trading_authority_allowed`: must be false

## Timeline
- Time observed:
- Operation path:
- Screenshot attached: yes / no

## Do not include
- MT5 password
- payment card
- private key
- raw machine id
- broker secret

## Support decision
- [ ] Re-import entitlement
- [ ] Re-issue entitlement
- [ ] Re-bind machine
- [ ] Manual renewal review
- [ ] Escalate to trading-chain diagnostics: selected MT5 account / broker health / RiskGateway / reconciliation / system mode