Support bridge · C6B_SUPPORT_ACTIVATION_BRIDGE_1780380127

Private beta support and activation diagnostics bridge

C6-B connects the website support flow with the client-side C5-D /api/auth/support-bundle. For download, activation or entitlement issues, testers should export the redacted support bundle and submit a structured ticket.

User should provide

Client version and installer SHA256
Current /api/auth/status
Local JSON from /api/auth/support-bundle
Issue time, operation path and screenshots
Never provide MT5 password, payment card, private key or raw machine id

Support triage starts with

summary.auth_state
summary.recommended_support_action
redaction.safe_for_support_attachment
support_boundary.live_trading_authority_allowed=false
runtime_public_summary.selected_terminal_configured

Auth state handling

active: entitlement valid; if trading still fails, inspect MT5 account, broker health, RiskGateway and reconciliation.
missing_entitlement: signed entitlement is missing.
machine_mismatch: machine binding mismatch; re-bind or re-issue entitlement.
signature_invalid: file is tampered or invalid; re-issue a clean entitlement.
expired: entitlement expired; manual renewal review required.

Support bundles are diagnostics only. They do not upload data, call broker/payment/trading APIs, or grant trading authority.

Ticket template Field contract Back to activation